Household of flood victims annoyed over confusion with resort voucher state of affairs

NATIONAL CITY, Calif. (KGTV) – On Friday afternoon, Juan Meza and his household needed to pack two SUVs up with regardless of the 10 members of the family had within the three resort rooms they have been staying on the Ramada Resort in Nationwide Metropolis.

ABC 10News has beforehand informed you in regards to the trials and tribulation the household’s gone by means of after the January twenty second floods.

He tells me his sister received a name from the resort Friday at round 12:30 saying they’d take a look at of their resort voucher keep on the Ramada.

“She has a reservation till the eleventh. So that they mentioned that if we didn’t come earlier than 1, they have been going to take all of our stuff out,” Meza mentioned.

Meza informed ABC 10News there was loads of confusion on the time given what led as much as them having to depart the voucher resort.

He says about three weeks in the past, Equis – the group Meza mentioned they’re working with for the voucher – spoke to his sister and prolonged their voucher reservation till March eleventh.

“Simply yesterday, my mother spoke to – I don’t know if it was Equis or one other group – they mentioned they’d given her an extension till the twenty fifth. So at first we although it was the eleventh, then we thought it was the twenty fifth, now we come to search out out it was the 8^th,” Meza mentioned.

After attempting to determine what to occurred to their take a look at date for the voucher, Meza mentioned they tried to determine the place issues with whom.

“And on the finish, they mentioned you guys received to go,” Meza mentioned.

ABC 10News reached out the Ramada in Nationwide Metropolis to resolve why Meza and his household needed to depart the resort rooms by means of the voucher.

The Ramada informed us the state of affairs is a results of double reserving.

Initially, test in for the Meza household was on February sixteenth with take a look at being March eighth.

The resort mentioned one other reservation was made for the household for a take a look at on the eleventh however beneath a unique title.

The Ramada informed ABC 10News they didn’t present up for test in, have been thought of a no present and the resort is now bought out.

“We did every little thing that we have been alleged to do. We requested if we needed to recheck in they mentioned no,” Meza mentioned.

It mentioned Equis was working with the household.

“Hopefully we will get a room quickly. That method, we don’t need to take care of stuff like this. However, simply discovering out at a, you understand, final minute is actually irritating,” Meza mentioned.

ABC 10News contacted the County of San Diego in regards to the Meza’s state of affairs too.

The County mentioned the household’s been relocated to resort in downtown San Diego.

It added the Meza household could have the choice to return to the ramada subsequent week if they need the place there might be obtainable room.

If not, they’re in a position to keep on the downtown San Diego resort by means of the vouchers that are good till at the least March twenty fifth.

As they prepare to inform into one other place to remain, Meza has a message after this miscommunication.

“Talk with us, you talk with them, get every little thing straightened out get paperwork, no matter you should get. Simply to just remember to’re protected, for you’re going to have someplace to remain for the night time,” Meza mentioned.